text pack - Express IVR

Enhance Your Business with Text Analytics Powered by NLP.

Receive a detailed survey analytics and feedback summary, allowing you to make informed decisions based on customer responses.

Why Text Pack?

Text Pack analyzes unstructured data sources like customer feedback, social media, and surveys. It uses natural language processing (NLP) to do this automatically. With Text Pack, businesses can get actionable insights, identify trends, and analyze sentiment. This helps them make data-driven decisions, improve customer experiences, and increase revenue.

The Features

Real-Time Sentiment Analysis

In real-time, detect customers' emotions and attitudes to spot any possible problems and offer prompt assistance.

Multichannel Scrapping

To gain a comprehensive understanding of customer interactions, gathering and evaluating information from different channels such as email, chat, and phone calls is important.

Automated Tagging and Categorization

Categorize and tag customer interactions automatically based on their content and purpose. This will simplify the analysis and reporting process.

Customizable Dashboards and Reports

Create personalized dashboards and reports that allow you to monitor important metrics and pinpoint areas that need enhancement.

Integration with CRM and Other Systems

Integrating seamlessly with customer relationship management (CRM) allows you to use existing data and enhance customer experiences.